Collection Of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes: Personal Data, Derivative Data, Financial Data, Data from Social Networks:

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, residential, billing or other physical address or email address In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices.

Use Of Your Information:

Specifically, we may use information collected about you via the Site or our mobile application to:

• Facilitate your purchases and provide the services you request,
• Confirm and track your order
• Administer promotions
• Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience,
• Email you regarding your account or order.
• Offer recommendations to you regarding new products.
• Process payments and refunds.
• Request feedback and contact you about your use of the Site
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Understand our customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, SMS, WhatsApp or telephone) regarding products and services that we believe may be of interest to you.
• Unsubscribing of newsletter

Disclosure Of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to any legal process

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Security Of Your Information

The personal information / data provided to us by you during the course of usage of our website (http://www.revivalfoods.in/) will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. We use administrative, technical, and physical security measures to help protect your personal information. Personal information would never be used for anything except the purpose for which it is collected However, please note that although we take reasonable steps to protect your information, no Application/website, Internet transmission, computer system or wireless connection is completely secure.

Copyright, Authors' Rights and Database Rights

All content included on the website (http://www.revivalfoods.in), such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SURAJ AGIMPEX, its affiliates or its content suppliers and is protected by Governing Laws.

Trademarks

Trademark REVIVAL may not be used in connection with any product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SURAJ AGIMPEX.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in [•]. Any shipments outside of [•] are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We do not ship our products on Sunday.

You will receive an email notification from us after your order has been shipped, that will be a tracking number you can use to check its status.

Unless there are exceptional circumstances, we make every effort to fulfil your order within a maximum of 2-5 business days from the date of your order. Business days mean Monday to Friday, excluding holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipment

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

1.Cancllation

We can cancel the order only if it has not been processed. Once processed from our end, we cannot cancel the order.

2.Complaints and Grievanes

In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.* Please share package opening video for us to take a suitable action.If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

3.Delivery Status

For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner.Suitable action will be taken accordingly.

4.Refunds and Returns

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days.